Assessment path
What happens between your first note to us and the readout workshop — so release owners know how evidence, interviews, and recommendations fit together.
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Scope the application path
We agree which services, environments, and release owners sit inside the engagement. Out-of-scope systems stay named so nobody expects silent coverage.
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Align definitions
Deploy, rollback, hotfix, and reliability incident get plain definitions in your vocabulary. Without this step, frequency and failure rates talk past each other.
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Sample concrete releases
We pull a mix of routine ships, reverses, and contested releases. Charts wait until the sample is on the table.
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Walk the pipeline with operators
Release managers and on-call leads show how change actually moves — approvals, holds, and the moments people improvise.
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Read reliability beside cadence
Post-deploy signals are compared with deployment frequency and rollback clusters so the three readings share one narrative.
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Write and facilitate the readout
Findings arrive as a written assessment and a workshop. Recommendations are ranked by effort and by how directly they change rollback or reliability outcomes.