Refunds
Rules for cancelling, rescheduling, and refunding paid professional engagements with DevOps Connect.
Eligibility
Refunds apply to fees paid for scheduled assessments, reviews, advisory work, and retainers described on this site. The site itself sells no goods and processes no checkout payments online; invoices are arranged separately.
Timeframe
Written cancellation received at least ten (10) business days before the agreed kick-off date is eligible for a full refund of fees paid for that engagement, minus any non-refundable deposit stated in the statement of work.
Partial refunds
Cancellations received fewer than ten business days before kick-off may receive a partial refund of up to fifty percent (50%) of unused fees if work has not substantially begun. Once interviews, pipeline sampling, or drafting have started, fees for completed stages are non-refundable.
Non-refundable items
Non-refundable items include agreed deposits securing calendar time, travel already purchased with client approval, and fees for stages marked complete in the statement of work.
Retainers
Monthly retainers require a three-month minimum. Unused months inside that minimum are not refundable if the client ends early without cause attributable to DevOps Connect. After the minimum, either party may end the retainer with thirty days’ written notice; prepaid unused months after the notice period are refundable.
Rescheduling and no-shows
Kick-off or workshop dates may be rescheduled once without fee if notice arrives at least five business days ahead. Client no-shows for scheduled workshops without timely notice may forfeit that session’s allocated fee.
Work already started
If an engagement is stopped mid-stream by the client, we invoice completed stages and refund only clearly unused prepaid amounts for stages not begun.
Process and timing
Email refund requests to contact@devopsconnect.digital with the engagement name, invoice reference, and reason. Approved refunds are processed within fourteen (14) business days to the original payment method where possible.
Exceptions
If DevOps Connect cancels an engagement for reasons other than client breach, you may choose a full refund of fees paid for undelivered work or a rescheduled date at no extra charge.
Contact
Refund questions: contact@devopsconnect.digital · +8226985681 · 300-10,Gaipri,Hyeongyeong-myeonMuan-gunJeollanam-doKorea.